Holiday Inn Plymouth wins QMH hotel of the year award
THE Hoe's Holiday Inn has been named as its parent firm's Hotel of the Year.
A team from the Armada Way hotel travelled to the Holiday Inn at Stratford-upon-Avon for the QMH group's Team Member of the Year Awards 2012.
And they came home with the top prize.
Commended by judges for outstanding levels of service and use of technology, the hotel was also praised for its training and development programme, commitment to supporting local causes, staff retention rates and overall level of product.
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Delighted general manager Willem Hamel said: "This award is a reflection of my team's commitment, from front-of-house to behind-the-scenes, they bring professionalism, knowledge and enthusiasm to work with them every day."
He described 2012 as a "superb trading year" and added: "The early signs this year suggest this trend will continue.
"We have enjoyed significant growth across all areas of the hotel and are looking forward to 2013 with optimism."
QMH is among the UK's leading hotel operators with 18 hotels in brands such as Holiday Inn, Crowne Plaza and Best Western.
Now in its 18th year, the QMH awards honour the achievements of employees and hotels within 10 categories.
The Hotel of the Year Award is judged using key performance indicators such as guest service, team turnover, and market share.
A QMH spokesman said: "Holiday Inn Plymouth excelled in a competitive marketplace where, despite current market conditions, the hotel has firmly established itself as a leading hotel of choice for business delegates, leisure guests and conference users."