Investor in People award for Citybus
PLYMOUTH Citybus has been awarded the Investor in People (IiP) accreditation to recognise its commitment to improving business through its people.
The company is the second of parent firm Go-Ahead's bus businesses to be awarded IiP.
Plymouth Citybus' managing director Richard Stevens said: "Being awarded the IiP accreditation is a testament to the hard work and professionalism of our 450 staff, from the drivers on the front line to the engineering staff making sure the buses are on the road safely.
"I am proud of them and their commitment to improving bus travel in Plymouth."
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David Brown, Go-Ahead group chief executive, said gaining the IiP accreditation was a credit to everyone in the company.
"Plymouth Citybus joins Go North East and our three rail companies in achieving IiP and all our businesses are committed to developing their staff," he said. To achieve accreditation, Plymouth Citybus was scrutinised by IiP assessors who reviewed every aspect of how the business operates including its approach to customer service. Employees were interviewed including drivers, engineers, cleaners, administrators and managers. Customers were also consulted.
Mr Stevens said: "The assessors were particularly impressed by the positive attitudes of our staff and by the fact that we aim to keep them fully engaged on topics including customer services, recognition, leadership capability and opportunities for personal growth and development."
Cllr Mark Coker, Plymouth City Council's Cabinet member for transport, said: "Achieving IiP is a great step for Citybus in delivering an even better customer-facing workforce, which can only be a great thing for passengers."