Woman left dead for five days prompts care review
CHANGES to care services at a sheltered housing scheme where a woman was left dead for up to five days were not properly communicated to residents, it has been claimed.
Carol Kelly died at Gainsborough in Exeter in July at the age of 64 with neighbours fearing a lack of care from Guinness Care and Support contributed to her not being found sooner.
Each resident has now been contacted about their care package and work on better communicating changes that were brought in earlier this year have been made.
Concern was expressed about a reduction in the level of care.
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Mr Bradshaw said: “After Ms Kelly’s death and the Echo coverage I thought it was a good idea to go and talk to the resident’s at Gainsborough House as they were clearly unhappy.
“It was quite clear that since her death Guinness have tried very hard to make sure everyone at Gainsborough House has received extra attention and asked what, if any, extra support they need.
“In April the whole system across Guinness sheltered housing in Exeter changed from having wardens on site to a pull cord tannoy system, which they have attached to them.
“It was clear from the meeting that these changes had not been explained very well to some of the residents. Guinness have worked very hard since then to make them all aware and the system should work properly.
“I wrote to Guinness to ask what action was taken in respect of Ms Kelly’s death and to make sure I am kept fully informed of the outcome and to know if staff followed the correct procedures.”
A spokesman for Guinness Care and Support said: “We continue to work closely with residents at Gainsborough House and are always happy to discuss changes to individual support plans.”