Three-month-old girl died after ambulance crew 'chaos'
A coroner has described ambulance crews as "chaotic" after hearing a baby girl died when one vehicle got lost and another stopped for petrol while answering a 999 call.
Three-month-old Bella Hellings died in hospital after she suffered a fit and stopped breathing at her home in Thetford, Norfolk.
Coroner William Armstrong said she would have stood a better chance of survival had paramedics not taken 26 minutes – more than three times longer than national targets dictate – to arrive.
Mr Armstrong described Bella as a "star which will always shine" adding: "She will never grow up, she will never lose her innocence, she will always be loved."
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After the inquest the East of England Ambulance Trust apologised for the delays and said steps had been taken to avoid future tragedies.
But Bella's parents, Amy Carter and Scott Hellings, said they were considering civil action against the trust.
They said: "We will always believe in our hearts that Bella was let down by the health services when she was at her most vulnerable and when she needed help the most."