Wild Wood

01288 353000

28-30 Lansdown Road
BUDE
EX23 8BN

no customer service

“ wild wood is a good shop BUT they do not deal with returns very well. infact they are breaking the trading standard laws. if you return a faulty item they will only give a credit note and not a refund. the law states that faulty items have to be refunded via the method of payment ie cash,credit/debit card etc and not a credit note (unless you actually want a credit note). but once you accept a credit note you have no recourse. and whenever you ask to speak to the manager she is never there and cannot be reached by phone. I think that arcoiris246 is right that they dont care about repeat customers as new customers arive everyday by the car and bus load. ”

pj4776

Thursday, August 25 2011, 5:38PM

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Reviews of Wild Wood

by pj4776
Thursday, August 25 2011, 5:38PM

no customer service

“wild wood is a good shop BUT they do not deal with returns very well. infact they are breaking the trading standard laws. if you return a faulty item they will only give a credit note and not a refund. the law states that faulty items have to be refunded via the method of payment ie cash,credit/debit card etc and not a credit note (unless you actually want a credit note). but once you accept a credit note you have no recourse. and whenever you ask to speak to the manager she is never there and cannot be reached by phone.
I think that arcoiris246 is right that they dont care about repeat customers as new customers arive everyday by the car and bus load. ”
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by 0netrack
Tuesday, August 23 2011, 2:50PM

Great shop

“We have bought loads of items from Wild Wood both for our own house and for family and friends. We live locally and can voucher for their customer service - have returned faulty items (only 1!) there before and had replacements with no questions asked.”
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by arcoiris246
Tuesday, August 23 2011, 12:48PM

Not so good for me...

“Loved the shop itself – BUT

sadly the item I bought was defect and the shop seem to have no interest in customer service once a sale has been made.

A product with a defect seems not to interest them or to resolve the situation.

Very disappointed indeed.

Perhaps being in a holiday place they dont really care for repeat custom as new customers are in abundance??
”
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by jabbadhutt
Tuesday, July 27 2010, 11:56AM

Feels good

“The Wild Wood in Bude is a nice little shop, I have to agree with sea_witch, very good value for money and nice service.”
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by sea_witch
Thursday, July 15 2010, 10:53PM

Full of exciting things

“We love going here, great value for money. Many different things to buy. Find something exciting everytime.”
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